Terms of Service

Terms for using Quad Chat: accounts, acceptable use, billing, refunds, and limitations. Clear language for individuals and teams.

Effective date

October 8, 2026 · Contact: hello@quad.chat

1. Acceptance

These Terms of Service govern your access to and use of Quad, including our websites, applications, APIs, tools, hosted models, billing flows, and related services. By creating an account, clicking to accept, or using the service, you agree to these Terms.

If you use the service on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms.

2. Eligibility And Accounts

You must be at least 18 years old. Quad does not permit use by anyone under 18, including with parental permission. You must confirm adult eligibility before using AI features. We may pause access when eligibility cannot be established, while preserving privacy, account-closure and subscription-help routes.

You must provide accurate account information, protect your credentials, and promptly notify us of unauthorized access. You are responsible for activity that occurs under your account.

3. License And Acceptable Use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the service.

You may not: violate law; infringe rights; upload malware; interfere with security, rate limits, or availability; scrape or extract the service at scale without permission; use the service to develop competing models from our systems or outputs where prohibited; or use the service in a way that risks harm to others or to critical systems. Do not create or distribute child sexual abuse material, non-consensual intimate images, unlawful impersonations or content that violates another person’s rights. Report unlawful public content at /content-report.

You also may not use the service for high-risk decisions or environments where errors could reasonably result in death, personal injury, medical harm, legal harm, financial harm, or damage to critical infrastructure unless you independently validate outputs and assume that risk.

4. Your Content

You retain your rights in the prompts, files, instructions, and other content you submit to the service, subject to the rights needed for us and our subprocessors to host, process, transmit, secure, moderate, and display that content to provide the service.

You are responsible for ensuring you have all rights and permissions necessary for the content you submit, including any third-party, confidential, regulated, or personal information contained in it.

You represent that your content and use of the service do not violate law, contract, or the rights of any person.

5. AI-Specific Disclosures

You interact with AI, not a human or a licensed professional. AI outputs may be inaccurate, incomplete, stale, biased, offensive or unsuitable. Companions are AI simulations and must not replace real-world relationships, clinical care or emergency help. Our safety protocol and crisis resources are available at /ai-safety.

You must evaluate outputs before relying on them, and you must not rely on outputs as a substitute for professional advice, including legal, medical, tax, accounting, compliance, employment, credit, housing, insurance, or other regulated or high-impact decisions.

You are solely responsible for reviewing, testing, approving, and using any output, automation, code, workflow, or decision generated through the service.

6. Third-Party Services, Models, And BYOK

The service may route requests to third-party model, search, storage, payment, authentication, and integration providers. Some features depend on those third parties and may change, fail, or be removed without notice.

If you connect your own API keys, repositories, drives, or other integrations, you authorize us to act on your instructions using those connections, and you remain responsible for charges, permissions, and downstream consequences associated with them.

7. Plans, Billing, And Cancellation

Paid subscriptions renew automatically until canceled. Checkout identifies the seller or merchant of record, price, currency, interval, applicable taxes and any introductory offer. Web billing uses Polar; purchases through Apple or Google follow the applicable store transaction and subscription-management process. Review recurring-charge details before authorizing payment.

Team plans are billed per seat to the team's payment method. The subscribing team is responsible for all charges on its subscription, including seat changes and any one-time credit pack purchases made under the team's billing settings.

Refund and cancellation rights required by your local law take precedence, including consumer guarantees and statutory withdrawal rights. Ordinary subscription cancellation stops future renewal; statutory withdrawal is a separate request. Use /withdraw or contact support@quad.chat to exercise withdrawal rights, including applicable EEA/UK cooling-off rights and Brazil’s distance-purchase rights. Starting to use a continuing AI service does not by itself waive statutory withdrawal rights.

You can cancel web renewal through the billing controls in Settings or the Polar customer portal. Cancel store purchases through the Apple or Google subscription controls. Access generally continues until the paid period ends. Account deletion does not automatically cancel a store subscription; cancellation help remains available. Contact support@quad.chat if a cancellation route fails.

If a downgrade or ended subscription leaves your private storage above the allowance of your active plan, uploads are paused and you have 30 days to delete files or restore sufficient storage. After that grace period, the service may delete your oldest stored files until your usage fits the active allowance.

8. Teams And Organizations

Team plans let an owner purchase seats and invite members. The team owner and any billing managers control the team's subscription, seats, member roles, per-member usage caps, pay-as-you-go settings, and payment method, and their actions are recorded in a team audit log.

Each claimed seat receives its own private monthly usage allocation. Team administrators can view members' names, email addresses, roles, usage totals, and audit records for team administration and billing purposes. Members' conversations and files are not shared with team administrators through team administration features.

If your seat is removed, you leave the team, or the team subscription ends, your access to that team workspace ends. Your personal account and personal workspace remain governed by your own plan.

The person who creates a team represents that they have authority to bind their organization to these Terms, and the organization is responsible for its members' compliance with these Terms when using the team workspace.

9. Suspension And Termination

We may suspend, restrict, or terminate your access, remove content, or disable features if we believe you violated these Terms, created risk for users or the service, failed to pay, or if continued access could expose us or others to legal, security, or operational harm.

You may stop using the service at any time. Certain provisions of these Terms survive termination, including ownership, payment obligations, disclaimers, limitations of liability, indemnity, and dispute provisions.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, QUAD AND ITS AFFILIATES, SUPPLIERS, AND LICENSORS DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, AND RELIABILITY.

We do not warrant that the service will be uninterrupted, secure, error-free, or compatible with your systems, or that content will not be lost, corrupted, delayed, blocked, or altered.

11. Limitation Of Liability

To the maximum extent permitted by law, neither Quad nor its affiliates, licensors, vendors, officers, employees, or agents will be liable for any indirect, incidental, consequential, special, exemplary, punitive, or lost-profit damages, or for loss of data, goodwill, business opportunity, or security, arising from or related to the service.

To the maximum extent permitted by law, our aggregate liability for all claims arising out of or relating to the service or these Terms will not exceed the greater of: (a) the amount you paid us for the service in the 12 months before the event giving rise to the claim, or (b) US$100.

Nothing in these Terms limits liability that cannot be limited under applicable law.

12. Indemnity

You will defend, indemnify, and hold harmless Quad and its affiliates, officers, employees, agents, licensors, and service providers from and against claims, losses, liabilities, damages, judgments, costs, and expenses, including reasonable legal fees, arising out of or related to your content, your use of the service, your breach of these Terms, your violation of law, or your infringement or misappropriation of any rights of another person or entity.

13. Disputes

Before filing a claim, you and Quad agree to try to resolve the dispute informally by contacting hello@quad.chat.

To the extent permitted by law, claims must be brought on an individual basis and not as a plaintiff or class member in any purported class, consolidated, representative, or private-attorney-general proceeding.

If informal resolution fails, disputes will be resolved in the courts with competent jurisdiction where Quad is established, unless mandatory law requires a different forum or grants you non-waivable consumer rights.

If you are a consumer in the European Union, the European Economic Area, or the United Kingdom, nothing in these Terms limits or waives your mandatory local consumer rights. You may bring proceedings in the courts of your country of residence, and you retain any statutory withdrawal, refund, and warranty rights granted by your local law, including the 14-day right of withdrawal for digital services where applicable.

14. Export Controls And Sanctions

You may not use the service in violation of export control, sanctions, anti-boycott, or similar trade laws. You represent that you are not prohibited from using the service under applicable law.

15. Changes To The Service Or Terms

We may change, suspend, or discontinue any part of the service at any time. We may also update these Terms. If we make material changes, we may post the updated Terms, revise the effective date, and provide additional notice where required.

By continuing to use the service after updated Terms become effective, you agree to the revised Terms.

16. General

These Terms, together with any applicable order forms, plan terms, or policies referenced here, are the entire agreement between you and Quad regarding the service.

If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent, but we may assign them in connection with a corporate transaction or reorganization.

17. Contact

Quad Labs Technologies LLC operates Quad. Questions about these Terms: hello@quad.chat.